Once again, our friends at Neighbourhood Watch have sent us some information on behalf of Action Fraud (National Fraud Intelligence Bureau):

Action Fraud has received the first reports of Tech-Support scammers claiming to be from Microsoft who are taking advantage of the global WannaCry ransomware attack.

One victim fell for the scam after calling a ‘help’ number advertised on a pop-up window. The window which wouldn’t close said the victim had been affected by WannaCry Ransomware.

The victim granted the fraudsters remote access to their PC after being convinced there wasn’t sufficient anti-virus protection. The fraudsters then installed Windows Malicious Software Removal Tool, which is actually free and took £320 as payment.

It is important to remember that Microsoft’s error and warning messages on your PC will never include a phone number.

Additionally Microsoft will never proactively reach out to you to provide unsolicited PC or technical support. Any communication they have with you must be initiated by you.

How to protect yourself:

• Don’t call numbers from pop-up messages.
• Never allow remote access to your computer.
• Always be wary of unsolicited calls. If you’re unsure of a caller’s identity, hang up.
• Never divulge passwords or pin numbers.
• Microsoft or someone on their behalf will never call you.

If you believe you have already been a victim:

• Get your computer checked for any additional programmes or software that may have been installed.
• Contact your bank to stop any further payments being taken.

Report fraud and cyber crime to Actionfraud.police.uk

Our friends at Neighbourhood Watch have asked us to beware of Smishing frauds:

This information has been sent on behalf of Action Fraud (National Fraud Intelligence Bureau):

Smishing – the term used for SMS phishing – is an activity which enables criminals to steal victims’ money or identity, or both, as a result of a response to a text message. Smishing uses your mobile phone (either a smartphone or traditional non-internet connected handset) to manipulate innocent people into taking various actions which can lead to being defrauded.

The National Fraud Intelligence Bureau has received information that fraudsters are targeting victims via text message, purporting to be from their credit card provider, stating a transaction has been approved on their credit card.

The text message further states to confirm if the transaction is genuine by replying ‘Y’ for Yes or ‘N’ for No.

Through this method the fraudster would receive confirmation of the victim’s active telephone number and would be able to engage further by asking for the victim’s credit card details, CVV number (the three digits on the back of your bank card) and/or other personal information.

Protect yourself:

• Always check the validity of the text message by contacting your credit card provider through the number provided at the back of the card or on the credit card/bank statement.
• Beware of cold calls purporting to be from banks and/or credit card providers.
• If the phone call from the bank seems suspicious, hang up the phone and wait for 10 minutes before calling the bank back. Again, refer to the number at the back of the card or on the bank statement in order to contact your bank.

If you have been a victim of fraud or cyber crime, please report it to Action Fraud at http://www.actionfraud.police.uk/ or alternatively by calling 0300 123 2040